Guarantee 

We regulate all serviced watches to manufacturer specification and test for one week. Time keeping accuracy, can though be affected by a number of factors including the activity levels of the wearer and the position it is left resting overnight. If you know how much time is lost or gained over a one week period we can adjust it to better suit your requirements.

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If your watch is gaining large mounts of time - minutes or hours per day, it is likely the hairspring has become magnetised or is sticking. Losing time may sometimes be an indicator that the watch is not fully wound even with an automatic movement. It is good practice in such cases to give the movement a good wind (20-40 turns of the crown) once a week to top up the power, especially if you aren't running marathons!

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Excessive time keeping error is covered under warranty so please get in touch should you experience this issue

No problem at all, just organise a time to pop in and we can adjust it for you. This is common during changes in the seasons as weather gets hotter or colder, and sometimes after a little bit of Xmas excess!

Some watches can be adjusted on the clasp, which if you are feeling brave can be done by yourself at home. If not we are happy to do for you and almost all watches can be adjusted whilst you wait.

This is perhaps the most common post-service issue we are contacted about under guarantee. In the majority of cases, in automatic watches, it is caused by the mainspring not reaching full wind during normal wear throughout the day. To rule this out as the cause of the issue, simply wind your watch manually for 20-40 turns of the crown and continue as normal for the next few days. 

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All watches are thoroughly tested for a seven day period following a service at Crockett & Daw, and so any problems with the automatic winding of the watch should be identified and rectified before their return.

Some watches feature a chronograph complication. In simple terms this is a stopwatch feature which can run whilst the watch is keeping time. In most cases there is a seconds hand, and one or two additional recorder hands which monitor the elapsed time since the stopwatch was started. When the stopwatch is stopped and then reset, these hands should all return to zero on their respective dials.

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Be aware that in most cases the chronograph seconds hand is the big one in the middle of the watch, so unless the stopwatch has been started, it will not be moving.

Many watches include a date feature which should change at around midnight, ready for the next morning. Some watches allow "quick setting" of the date so as to avoid adjusting through 24hrs multiple times. Should your watch have this quick set function, Do NOT attempt to change the date whilst the hands are in the top half of the watch face. It may already be in the process of changing the date and components could break if forced to move during this period.

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If your watch has not changed date during the night, make sure it is not set 12 hours slow, which would cause the change to occur around midday. 

If there is moisture inside your watch, temperature changes can cause your watch to steam up underneath the glass. It will need to be dried out. Bring it into the workshop as soon as possible and in the meantime, pull the crown out and leave somewhere warm to help some of the moisture to escape.

Almost all watches can be wound by hand, even if they are automatic. Your watch may have a "screw down" crown and if that is the case you must unscrew it before winding. The crown must be in its first position, not pulled out to date or time setting. Then rotate it between your fingers for 20-40 turns or until you feel resistance. Do not force through any resistance.

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If your watch is automatic, you cannot overwind it as the mainspring is designed to slip. Remember to screw your crown back in if it has this feature, to retain any water resistance it may have.

The most common reason for a watch to stop is that is that it has run out of power, even if is automatic. In the first instance, try manually winding the watch as described above, but should the problem persist please contact the workshop.

Any impact to a watch can cause problems with the mechanism. If the glass has smashed, pull out the winding crown immediately as this will stop the hands from moving which could drag glass fragments around the dial causing damage. Contact the workshop and we can arrange an appointment to assess the damage.

If your watch has water inside the mechanism it will require urgent attention before components suffer permanent damage. Contact us as soon as possible. Whilst minor condensation may be treated without significant intervention, serious water damage could require a complete overhaul of the movement, dial and hands. 

In mechanical watches, this can be caused by the hands becoming loose or something more serious inside the movement. The watch will need to be assessed. Quartz watches are generally designed with the ability to correct hands that are resetting to the wrong place, often after the battery has been replaced. We can resolve this, or you may be able to find instructions online to do so yourself. 

If you notice that your watch is rattling or that something feels loose inside, there could be an issue with your automatic winding rotor. Some rotors are louder than others, and some watches such as older Omegas use a bumper system which can feel quite strange if you are not familiar with them.

Manual winding of your watch should be smooth and not require excessive force. If you notice that winding is stiffer than before, it may simply be that the new rubber gaskets are tighter than you are used to, or may require some extra lubrication. The fitting of a new, stronger mainspring may also make winding feel different following a service.

Alternatively, there may be a mechanical issue with the watch, and we will be happy to assess and remedy the problem.